Here at PayPal, we love being customer champions!

Each day we have the opportunity to support personal and business customers from around the world. We are looking for people to join our team who are passionate about creating effortless experiences for customers, resolving their issues, and strengthening their relationship with PayPal. Within this team, your primary objective will be to generate solutions that enhance our customers' experience and stimulate innovation through the new insights you gain each day. This isn’t a job where you just read a script. You’ll be empowered to resolve our customers’ questions by using creativity and skill to provide compassionate, practical solutions.

PayPal’s Global Customer Services team operates worldwide, with teams in North America, Latin America, Europe, and Asia Pacific. Our team members come from all backgrounds and are a part of one team that has growth opportunities within the organization. Click to view more information on different locations where we are hiring Customer Service professionals.
View all Global Customer Services Jobs

Get to know us

PayPal has been recognized globally over the years for our Customer Services Organization.

  • China GCS selected as China Best Contact Center award for 11 consecutive years (2011-2022).
  • Great Place to Work Philippines certificate recipient (2019-2021).
  • PayPal Ireland awarded the Best Large Contact Centre of the Year and Best Learning & Development Programme by Irish Contact Center Managers Association (2022).
  • PayPal Brazil named Top Customer Service Organization – Fin Tech by Conarec (2022).
  • PayPal Omaha named as # 1 Large Employer, for the 10th year in a row, in Omaha Magazine’s Best of Omaha awards (2013-2023).

What we offer

Global Customer Service Team: Living Our Values

Value and culture

We believe when everyone is included, anything is possible. Learn more about our commitment to Diversity, Inclusion, Equity & Belonging here.


We offer extensive training for our new hires. This includes hands-on experience where new hires are observing, learning, and taking notes in a formalized training. Following that, new hires go into “nesting”, which is a practice environment where they are reverse shadowed before going live on their own.

How we recruit

We're excited to get to know you better and share more about PayPal. Through the recruitment process, you'll learn more about our people who work here, our culture, and the benefits we offer. Plus, we'll give you more insight into the position, the team, and your new teammates. Click here to learn more.

Meet PayPal employees

"I believe when you invest in people, you invest in the future. I joined the PayPal family in 2018, and part of the reason I chose this company above others are the values. After an amazing training experience, I was fortunate to have leaders who saw my potential and encouraged me to exercise it - and I found the values were not on the wall, but alive in practice. In my second year, I became a leader in this organization that allows me to do that for others. Coaching and development are an amazing gift to receive and even better one to give. We encourage doing the right thing, using our voice, submitting ideas, advocating for our consumer base. Seeing how we as a corporate citizen of the world can impact change and live out our mission, and how we as individuals contribute to that is inspiring. I support the product, I use the product, and I love the people who stand behind it alongside me."

Melissa T.
Team Lead, GCFS

“PayPal has been one of the best experiences for me. For someone who loves interacting with customers and making a difference, my role highlights how successful this opportunity is with our merchants, as well as within the company. The key to our success is the cross collaboration within our teams, which enables us to achieve the best customer experience possible. At PayPal you get a workplace that really cares about their employees and their development within the company."

Benedicte K.
Customer Success

“PayPal is a great place to work that focuses on your wellness so you can focus on your customers. After completing 5 years of active service with PayPal you get a month Sabbatical, which I’ll get to enjoy mine this summer. I will be able to focus on my family and hobbies and get some time to reset so I can come back fresh for my job as a team leader. Another great part of PayPal is recognition, we have a reward for performance culture. I started my career with PayPal in late 2017 and was able to showcase my experience and learn more about our business and was promoted to a team lead in early 2019. I really enjoy working with great people and learning every day.”

Luke H.
Customer Solutions

“I joined PayPal in 2019 and I’ve been in awe of our organization’s focus on Diversity, Inclusion, Equity & Belonging. We have Employee Resource Groups to drive DIE&B. Launching the Unity Chapter in Manila, our Employee Resource Group focusing on achieving gender equity in PayPal, has been personally educational, where I have been able to learn from women across the globe. Seeing so many amazing women in leadership roles has been inspiring. We have supportive allies that help bring our cause to life. I am empowered as a woman to make a difference both within and outside the organization, with great support from my leaders. I am honored to be part of an organization that makes so much impact to our employees, our customers, and the community.”

Jane B.
Global Customer Services

"I joined PayPal in March of 2020, and my journey has been nothing but amazing. I immediately noticed the positive atmosphere and great culture that we have here. This culture had inspired me to aim for bigger roles, to share my skills and capabilities, and to inspire and influence others. There is certainly a rare energy that is contagious here, and I really enjoy working in a supportive and collaborative environment. Each member is unique and different, but we all work to build the inclusive atmosphere that makes success accessible to everyone. I am beyond grateful for that and will always seek opportunities to Pay It Forward."

Christine B.
Customer Solutions -

“I joined PayPal as a Customer Service Representative in September of 2012 after graduation, and my journey has taken me through Business Support, Executive Escalations, Social Media, Internal Consultancy & Advice, and now a Team Leader as of Aug 2020. I currently lead the Taiwan and Korea Customer Service Team. I feel empowered to support teammates to develop themselves and find an appropriate way to be successful in their career. Outside of work, I love sports and reading, and I am the goalkeeper of the PayPal Shanghai football team and the POC of the reading club. But now I spend most of my off-work time with my three year old son.”

Alf W.
Customer Solutions -

“As I reflect on my journey with the company, so many people come to mind, people who have been very important in my career and development. Of course, I’ve learned so much and that never stops. There is always something new and never a boring day here! I started working at Hyperwallet in 2011, as a bilingual Customer Service Representative (English & Spanish). I then became a Supervisor and started helping with new hires. Back then we did not have an official training team or training program, so I saw the opportunity to create something more formal. My teaching background was super helpful, and I ended up implementing our first Training Program which I’ve been in charge of ever since. I love what I do, the people I work with … who make my work life so much more enjoyable and that I get to help new hires get settled in their Hyperwallet journey.”

Alejandra P.
Hyperwallet Training Manager
Vancouver, Canada
Upcoming events

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Benefits for your well-being

Want to make your mark on the world? Are you inspired to do great things… like really great things? You’ve come to the right place. At PayPal we champion your financial, physical, and mental health by offering valuable benefits and resources to help care for the whole you.
Explore Benefits Available to You