Alan V.

Director, PayPal Ads Customer Success

Alana V., Director of PayPal Ads Customer Success, joined PayPal in October 2021, bringing with her nearly a decade of experience from American Express.

Reflecting on her career journey, Alana shares, “I’ve had the opportunity to work across various functions such as product management, marketing, and now customer success which has helped me build a deep understanding of the B2B space.”

"I'm excited to build and lead a team that will be proud pioneers of PayPal's new business unit."

She has also navigated significant organizational change in her three years with PayPal. “Change is common in tech,” she notes, “but I’ve learned to embrace it as an opportunity to adapt quickly, make an impact, and help move the business forward.”

Alana finds great fulfillment in her role with the PayPal Ads team, where she’s helping to build a brand-new business unit. “I love being part of something that will make a real difference for our customers, merchants, and shareholders,” she says.

She looks forward to continuing to lead a team of customer success managers who will look back a year from now and feel proud to have been pioneers in this exciting new venture.